As the Practice Manager, Olivia MacDonald collaborates with the Operations Team as well as Clinical Directors and staff to support office procedures. She coordinates new referrals and clinical evaluations, oversees medical records, coordinates patient scheduling, as well as manages patient billing accounts. She also assist with marketing, event planning, administrative procedures, and on-boarding new staff members and trainees.
Prior to joining the BCSC team, Olivia earned her bachelors of Health Science degree at the University of Massachusetts Lowell. After her matriculation, she was employed by Partners HealthCare System working in the office of Continuing Medical Education, where she worked alongside of various physicians in the Boston area to create and promote medical programs.